Refund Policy
Last updated: March 5, 2026
App Subscriptions (iOS)
All app subscriptions (Monthly, Annual, and Lifetime) are processed through Apple's App Store and are subject to Apple's refund policies.
How to Request a Refund
To request a refund for an app subscription or in-app purchase:
- Visit reportaproblem.apple.com
- Sign in with your Apple ID
- Find your Yogi Breath purchase
- Click "Report a Problem"
- Select the reason for your refund request
- Submit your request
Apple will review your request and respond directly. Refund decisions are made by Apple according to their policies.
Subscription Cancellation
Canceling your subscription is different from requesting a refund:
- Cancellation stops future charges but does not refund past payments
- You retain access until the end of your current billing period
- Cancel at least 24 hours before renewal to avoid the next charge
See our Support page for cancellation instructions.
Video Courses
We want you to be satisfied with your course purchase. Our refund policy for video courses is:
7-Day Refund Window
You may request a full refund within 7 days of purchase if:
- You have not started the course, OR
- You have viewed less than 10% of the course content
Refund Eligibility
Refunds are granted for:
- Technical issues preventing course access (if we cannot resolve)
- Duplicate purchases
- Course not as described
- Accidental purchases (within 48 hours)
Non-Refundable Situations
Refunds will not be granted if:
- More than 7 days have passed since purchase
- You have viewed more than 10% of course content
- You have downloaded course materials
- You simply changed your mind after completing significant portions
How to Request a Course Refund
To request a refund for a video course:
- Email [email protected]
- Include your order number and purchase email
- State the reason for your refund request
- We will respond within 2 business days
Approved refunds are processed within 5-7 business days to your original payment method.
Live Classes
Cancellation and Refunds
For individual live class bookings:
- 12+ hours before class: Full refund or credit toward another class
- Less than 12 hours: No refund, but may reschedule once (subject to availability)
- No-show: No refund or credit
Monthly Membership
For monthly live class memberships:
- Cancel anytime before next billing cycle
- No refunds for partial months
- Unused classes do not roll over
- Access continues until end of paid period
Class Cancellations by Us
If we cancel a class:
- Full refund automatically issued
- Or credit toward any future class
- Notification sent at least 2 hours before scheduled time
1:1 Coaching Sessions
Cancellation Policy
- 24+ hours before session: Full refund or reschedule
- Less than 24 hours: 50% refund or one-time reschedule
- No-show: No refund
Session Packages
For multi-session packages:
- Refund available for unused sessions only
- Must request within 30 days of purchase
- Prorated refund based on package discount
- Completed sessions charged at single-session rate
Coach Cancellations
If your coach cancels:
- Full refund or priority rescheduling
- Complimentary 15-minute extension on rescheduled session
Processing Time
Refund processing times:
- App Store refunds: Determined by Apple (typically 48 hours to 30 days)
- Course refunds: 5-7 business days
- Live class refunds: 3-5 business days
- Coaching refunds: 3-5 business days
Refunds are issued to the original payment method. Please allow additional time for your bank or card issuer to process the credit.
Exceptions and Special Circumstances
We understand that exceptional circumstances may arise. If you have a situation not covered by this policy:
- Contact us at [email protected]
- Explain your circumstances
- We will review on a case-by-case basis
While we cannot guarantee approval, we will consider reasonable requests with empathy and fairness.
Fraudulent Refund Requests
We reserve the right to:
- Deny refunds for suspected fraud or abuse
- Suspend accounts with patterns of refund abuse
- Report fraudulent activity to payment processors
Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
Questions about refunds or need assistance?
- Email: [email protected]
- Response time: Within 2 business days
- Support hours: Monday-Friday, 9 AM - 5 PM EST
Company Information
Yogi Breath is operated by:
Creative Toolbox (S) Pte Ltd
39 Tembeling Road
Singapore 423582
UEN: 200516438R